Return & Refund Policy
Our Promise
We want you to love your linen. If for any reason you're not completely satisfied, we offer a 15-day return window — because good sleep deserves a real trial.
Return Window
You have 15 calendar days from the date of delivery to initiate a return. After 15 days, we are unable to accept returns.
Return Conditions
To be eligible for a return, items must be:
- Unwashed and unused
- In their original packaging with all tags attached
- Free of stains, odors, pet hair, or signs of wear
We reserve the right to deny a return if the item does not meet these conditions.
Non-Returnable Items
- Final sale or clearance items
- Gift cards
How to Return
- Email us at support@italy-textile.com with your order number and the reason for return.
- We will reply with return instructions and a return authorization number.
- Pack the items securely in their original packaging and include the return authorization.
- Ship the package using a trackable shipping method.
Return Shipping
- U.S. returns: We provide a prepaid return label. A flat return shipping fee of $8.99 will be deducted from your refund.
- International returns: Return shipping costs are the responsibility of the customer.
Refunds
Once we receive and inspect your return, we will notify you via email. Approved refunds will be processed to your original payment method within 5–10 business days. Please note that your bank may require additional time to post the refund.
Exchanges
We do not offer direct exchanges. To exchange an item, please return the original item and place a new order for the desired product.
Damaged or Defective Items
If your item arrives damaged or with a manufacturing defect, please contact us within 7 days of delivery at support@italy-textile.com with photos of the issue. We will arrange a replacement or full refund at no cost to you.